Scope and who we are

This Privacy Policy applies to personal information processed by ZenHaven in connection with zenhaven.mom, our online storefront, order and customer-support activities, and other interactions that refer to this policy. In this policy, “ZenHaven,” “we,” “us,” and “our” refer to the ZenHaven store.

Our store is powered by Shopify. Shopify processes information to provide the commerce platform and related services that support our storefront, checkout, account, security, and store operations. Shopify may also process personal information under its own privacy terms when acting for its independent purposes.

Personal information we collect

The information we collect depends on how you use the store. We may collect information directly from you, automatically through the store and connected technologies, and from service providers or other permitted sources.

Where permitted, we may combine information from different sources to maintain records, understand store performance, provide support, and protect customers and the store.

How we use personal information

We may use personal information for the following business and commercial purposes:

• Provide, operate, maintain, and improve our online store and related services.
• Process payments, confirm orders, arrange shipping, provide order updates, and manage returns or refunds.
• Create and maintain customer accounts, saved preferences, carts, and related store functionality.
• Respond to questions, provide product or organization support, and maintain customer-service records.
• Personalize the store experience and recommend relevant home-organization or storage content and products.
• Send transactional communications and, where permitted, marketing communications consistent with your choices.
• Measure store performance, understand how visitors use the store, and improve navigation, content, and product presentation.
• Detect, investigate, and help prevent fraud, abuse, security incidents, payment disputes, and violations of our terms.
• Comply with legal obligations, enforce agreements, respond to lawful requests, and establish, exercise, or defend legal claims.
• Support a business transaction, reorganization, financing, acquisition, or transfer, subject to applicable law.

Where a legal basis is required, processing may rely on performance of a contract, legitimate interests, compliance with law, protection of rights and safety, or consent. The applicable basis depends on the purpose and jurisdiction.

Cookies and similar technologies

Our store and service providers may use cookies, pixels, tags, local storage, software development tools, and similar technologies. These technologies may help operate checkout and account functions, remember preferences, maintain security, understand store activity, measure performance, and support advertising where permitted.

Common technology categories

• Essential technologies: support core features such as session management, checkout, cart operation, authentication, security, and fraud prevention.
• Functional technologies: remember choices and provide enhanced store features.
• Analytics technologies: help us understand traffic, interactions, errors, and store performance.
• Advertising technologies: may help measure campaigns or present relevant advertising, subject to applicable law and available consent or opt-out controls.

You may be able to manage certain technologies through a cookie or privacy control presented on the store, through browser settings, or through legally recognized opt-out signals where supported and required. Blocking essential technologies may affect checkout, account access, cart operation, or other store functions.

How we disclose personal information

We may disclose personal information to recipients that support our operations or when disclosure is otherwise permitted or required. These recipients may include:

• Shopify and commerce providers that host and operate the storefront, checkout, accounts, analytics, security, and related commerce services.
• Payment and fraud-prevention providers that process transactions, verify payment information, assess risk, and manage disputes.
• Shipping and delivery providers that receive order and address information needed to deliver purchases and provide shipment updates.
• Technology, analytics, and communication providers that support website operation, customer communication, measurement, and permitted marketing.
• Professional advisers such as accountants, auditors, insurers, consultants, and legal advisers acting under appropriate obligations.
• Government authorities, courts, regulators, and other parties when required by law or reasonably necessary to protect rights, safety, property, users, or the store.
• Transaction participants in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business event.
• Other recipients at your direction or with your consent.

Service providers are expected to process information for defined purposes and subject to contractual, legal, or professional obligations appropriate to their role.

Advertising, analytics, sale, and sharing notices

We do not exchange personal information for money. However, privacy laws in some jurisdictions define “sale,” “sharing,” or “targeted advertising” broadly and may treat certain disclosures involving advertising or analytics technologies as regulated activity even when no money is exchanged.

Where applicable law provides a right to opt out of sale, sharing, targeted advertising, or certain profiling, you may submit a request using the contact information in this policy or use an available store privacy control. We will process supported browser-based opt-out preference signals as required by applicable law.

Retention and information security

Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy. Retention periods may vary based on the type of information, account or order activity, customer-service needs, fraud prevention, contractual requirements, legal obligations, tax and accounting rules, dispute resolution, and the establishment or defense of legal claims.

Security

We use administrative, technical, and organizational measures designed to protect personal information in light of the nature of the information and the risks involved. These measures may include access controls, platform security, service-provider review, account safeguards, and procedures for responding to suspected incidents.

No method of transmission or storage is completely secure. You are responsible for protecting account credentials, using a secure device and connection, and notifying us if you believe your account or personal information may have been compromised.

Your privacy rights and choices

Depending on where you live and subject to legal exceptions, you may have one or more of the following rights:

• Request confirmation of whether we process your personal information and obtain access to it.
• Request correction of inaccurate personal information.
• Request deletion of personal information.
• Request a portable copy of certain personal information.
• Opt out of certain sale, sharing, targeted advertising, or profiling activities where applicable.
• Withdraw consent where processing is based on consent, without affecting earlier lawful processing.
• Appeal a decision concerning a privacy request where applicable law provides an appeal right.
• Receive equal service and not be unlawfully discriminated against for exercising privacy rights.

To submit a request, contact us at info@zenhaven.mom or use our contact page. Please describe the right you wish to exercise and provide enough information for us to locate the relevant records. We may verify your identity before completing a request and may decline or limit a request where permitted by law.

An authorized agent may submit a request where allowed. We may require proof of authorization and may also ask you to verify your identity directly. If we deny a request and applicable law provides an appeal right, you may appeal by replying to our decision or contacting us with “Privacy Appeal” in the subject line.

Children, international processing, and third-party services

Children's privacy

Our store is intended for a general audience and is not directed to children. We do not knowingly collect personal information from children in circumstances prohibited by applicable law, including children under 13 in the United States. A parent or guardian who believes a child provided personal information may contact us to request review and appropriate action.

International processing

ZenHaven and its service providers may process personal information in locations outside your state, province, or country. Those locations may have privacy laws that differ from the laws where you live. Where required, appropriate measures may be used to support lawful transfers.

Third-party links and services

The store may contain links or integrations operated by third parties. Their collection and use of information are governed by their own terms and privacy notices. We are not responsible for the privacy or security practices of third-party services that we do not control.

Policy changes and contact information

We may update this Privacy Policy to reflect changes in our practices, services, technology, legal obligations, or other operational needs. When we make changes, we will update the effective date shown at the top of the policy and provide any additional notice required by law.

Questions, requests, or concerns about privacy may be directed to ZenHaven using the contact details below. Please do not send payment-card details, account passwords, government identification numbers, or other unnecessary sensitive information by ordinary email.

• Email: info@zenhaven.mom
• Phone: (617) 852-9483
• Mailing address: 124 GRANDVIEW AVE, West Springfield, MA 01089